PLEASE NOTE, due to Covid19 for the safety of all our employees, delivery partners. you and your family members no Items will be returned once shipped and delivered.

Althoutgh we strive to deliver the best of the product as per your order, we recommend you to please go through return policy in detail. Incase if your item arrives damaged, not as per your order or is not working, please follow the warranty process and contact our Support Center.

Few things you should know about refund.

Once the order has been shipped by you, the refund will be initiated to your selected mode within 12-15 working days from the date from the date of products is received, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

1. Wallet refund will get credited within 48 working hours.
2. NEFT refund process takes 72 hours.
3. Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.

Special Notes about Return:-
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider the return. We recommend you to please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: support@kulcart.com
2. After we receive the returned product and confirmed the product is faulty, exchange product will be shipped. Refund requests for a return shipping fee without a valid photo and proof, return receipt slip will not be accepted.
3. Product returns must be via one of our approved shipping methods; our Support Center can provide you with further details.
Any products purchased through other vendor than our registered vendor, they reserves the right to follow his/her own Term, Policy.